CRM
CRM system
Manage all relevant customer data
- Bring structure to your customer data and assign it to specific people
- Respond quickly to individual enquiries from your customers and strengthen the customer relationship
- Document all transactions in detail and process the data accordingly
- Improve your customer service and learn more about your customers' interests
- Use the CRM system for more efficient sales and effective marketing
Your benefits with the CRM system
Your benefits with the CRM system
Build customer relationships
If you want to survive in today's market and stand out from the competition, maintaining your customer relationships is essential. With an efficient customer relationship management system, in short CRM, you can manage all relevant customer data and keep track of your customer base. Keep in touch with your customers, learn more about their interests and buying behaviour, and strengthen your customer relationship in the long term.
Process customer enquiries quickly and easily
With a simple ticket system, you can process your customer enquiries quickly and efficiently. The enquiries end up as tickets in the system and can be processed directly by you. This improves communication and you can keep track of your customers' current concerns. And by the way, it also increases the ability to communicate within your company.
Manage your customers easily and efficiently
With our CRM system you can manage your customers easily and efficiently. How does it work? You create your own data fields or customer groups in the Cloud Software and sort your customers according to certain criteria. This gives you maximum flexibility in the management of your customers and allows you to communicate information or promotions tailored to customer groups.
All customer data centrally available
An efficient and functioning CRM system is essential for the success of your business. To build long-term customer loyalty and to get to know your customers better, you need data. All this data is available to you in our Cloud Software. This allows you to document transactions and process the data obtained. This is important for all areas of your business.
Get to know your customers better
With a customer relationship management system, you can get to know your customers better and understand what they want. You get a history of their activities and can see exactly what has happened over the past years or months. This gives you insight into the buying behaviour and interests of your customers. You can use both for a classification into different customer groups, for example.
Link relevant documents with your customers
With CRM, you can easily link all relevant documents such as invoices, orders, documents, credit notes or offers with your customers. This gives you an overview of all customer-specific data. You can see exactly where each invoice is open and how many complaints there were from a certain customer. With this information, you won't miss a thing.
Manage contacts and addresses
You probably have a suitable contact person for each area. This can be the same for your customers. That's why you can use our CRM system to store different contact persons for different areas for each customer. This gives you a better overview of who is the right person for which topic. This is a real enrichment, especially for wholesalers.
Expand and maintain your customer database
You can use our CRM system as a central storage for all your customer data. For example, you can store addresses, telephone numbers and other information that all your employees in the company can access. You can create customers, suppliers, partners and employees and manage them centrally. In this way, you bundle all information centrally in one system and can expand and maintain it there.
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